Terms

Terms & Conditions

These Terms & Conditions govern your access to and use of StoreAO, including browsing, account creation, shop discovery, product exploration, communication, and order-related interactions made available through our platform. StoreAO is a hyperlocal platform that helps users discover nearby shops. Coverage is currently strongest in Srikakulam while more cities are being added. Shops that are not manually enabled for StoreAO platform orders are discovery/contact-only listings. Only shops that StoreAO verifies and enables for platform orders can sell through the StoreAO cart.

Last updated: April 16, 2026

Platform

StoreAO

Legal Region

India

Support

support@storeao.com

Contact

+91-8919615776

About Us Contact Us Coverage Areas Customer Service Review StoreAO FAQ How To Register Privacy Policy Terms & Conditions Shipping & Delivery Policy Cancellation Policy Refund Policy Grievance Redressal Seller Guidelines Acceptable Use Policy Shop Verification Standards

Acceptance of Terms

By accessing or using StoreAO, you confirm that you are legally capable of entering into these Terms & Conditions and agree to comply with all applicable laws, regulations, and platform rules.
If you do not agree with these terms, you should not use the platform or related services.

Platform Role

StoreAO operates as a hyperlocal commerce and discovery platform that helps customers find nearby shops, browse products, review shop information, and facilitate offline or online purchase journeys depending on the participating shop's enabled mode.
Some shops may appear only for discovery, contact, directions, and offline purchase support. Other shops may be manually verified by StoreAO and enabled to accept online orders through the platform.
Participating shops are responsible for listings, prices, stock, order acceptance, packaging, delivery, refunds, and compliance with applicable shop-side obligations. Until StoreAO city-wide delivery operations are launched in a market, shops handle their own delivery or pickup terms and may choose the delivery distance or service area they can support.

User Responsibilities

You agree to provide accurate account, contact, address, and order-related information when using the platform.
You must not use the platform for unlawful, fraudulent, abusive, misleading, harmful, or unauthorized activity.
You are responsible for reviewing product details, pricing, availability, delivery conditions, and order summaries before placing an order.

Orders, Pricing, and Availability

Product availability, pricing, delivery estimates, and order acceptance may change based on the participating shop and operational conditions.
An order request submitted through the platform may be subject to confirmation, availability, delivery constraints, or cancellation by the relevant shop in line with legitimate operational or compliance reasons.
For discovery-only shops, StoreAO may display contact options such as call, WhatsApp, and directions to help users complete their purchase directly with the shop.
StoreAO may assist with support and coordination, but cannot guarantee uninterrupted availability of every product, seller, or delivery promise shown on the platform.

Accounts, Restrictions, and Platform Integrity

We may suspend, restrict, or terminate access where misuse, fraud, spam, abusive behavior, suspicious activity, or policy violations are detected.
StoreAO may receive complaints, coordinate with sellers, review repeated issues, and warn, restrict, suspend, or remove sellers from online-selling access where needed.
You must not copy, scrape, reverse engineer, disrupt, overload, or interfere with the operation, security, or integrity of the platform.
You are responsible for maintaining the confidentiality of your login credentials and all activity under your account.

Disclaimers and Limitation of Liability

The platform is provided on an as-available and as-applicable basis. To the maximum extent permitted by law, StoreAO does not guarantee that all content, listings, delivery promises, or platform operations will always be error-free or uninterrupted.
To the maximum extent permitted by law, StoreAO will not be liable for indirect, incidental, special, consequential, reputational, or business-loss damages arising from platform use, seller conduct, or order-related disputes.
Nothing in these terms excludes liability that cannot be excluded under applicable law.

Governing Law and Contact

These terms are intended to be interpreted in accordance with applicable laws of India, subject to any mandatory legal protections that apply to users in their jurisdiction.
For support, legal notices, or policy questions, use the contact details published on our Contact Us and policy pages.

For users

Use StoreAO to discover nearby shops, compare offerings, contact shops, and place orders with verified online-selling sellers when that option is enabled. Coverage may look lighter outside Srikakulam until more local sellers join.

Some shops are listed only for offline discovery, direct contact, and store visit support.
Only StoreAO-verified platform-order shops show cart ordering; discovery-only shops should be contacted by Call, WhatsApp, or store visit.
Verified online-selling shops may accept COD or configured payment methods through the platform.
Until StoreAO launches broader city delivery operations, delivery availability depends on the shop's own service radius, selected delivery distance, or direct arrangement with the customer.
Users should review shop details, delivery terms, and seller policies before placing an order.

For shop owners

StoreAO gives shop owners a local discovery presence and may enable online selling only after manual verification.

Manual verification is required before a shop can be enabled for online selling on StoreAO.
Before platform-order access is enabled, the shop can still use StoreAO for discovery, product visibility, calls, WhatsApp enquiries, and store visits.
Shop owners remain responsible for listings, pricing, stock, order acceptance, delivery, and refunds.
Shop owners can configure the delivery area or distance they are able to serve. StoreAO may launch broader city delivery systems only after enough local shop coverage exists.
Repeated quality or complaint issues can lead to warnings, restrictions, suspension, or removal of online-selling access.

About Us

Understand what StoreAO is, how the platform works, and the difference between discovery-only shops and verified online sellers.

Use verified support, business, grievance, phone, and WhatsApp contact details published by StoreAO.

Coverage Areas

See where StoreAO currently has the strongest live coverage, what lighter results mean, and how city expansion works.

Customer Service

Get order help, complaint escalation steps, buyer guidance, and issue-resolution information for users.

Review StoreAO

Users and shop owners can leave public feedback about the StoreAO platform experience, trust, discovery, and support.

FAQ

Read section-based StoreAO FAQs in Telugu and English, including registration, verification, COD, delivery, and support topics.

How To Register

Follow step-by-step bilingual guides for shop registration, adding products, and updating product listings.

See what information StoreAO collects, how it is used, and how privacy-related requests are handled.

Terms & Conditions

Review platform rules, seller responsibilities, discovery-only flows, and verified online-selling terms.

Shipping & Delivery Policy

Learn how delivery responsibility works for participating shops, how ETAs vary, and what users should check before ordering.

Cancellation Policy

Review how cancellation requests work for platform orders and how direct shop purchases are handled.

Refund Policy

Understand seller-primary refund handling, StoreAO mediation support, and complaint-based seller action.

Grievance Redressal

Find the grievance officer contact, escalation process, and expected response path for unresolved complaints.

Seller Guidelines

Review seller expectations for listings, pricing, stock updates, delivery handling, complaint responses, and platform trust.

Acceptable Use Policy

See what kinds of misuse, fraud, abuse, manipulation, and prohibited activity are not allowed on StoreAO.

Shop Verification Standards

Understand how StoreAO approaches manual shop verification before enabling online-selling features.

Contact support Refund policy

Help chat

Terms & Conditions

Acceptance of Terms

Platform Role

User Responsibilities

Orders, Pricing, and Availability

Accounts, Restrictions, and Platform Integrity

Disclaimers and Limitation of Liability

Governing Law and Contact

For users

For shop owners

Related pages

Terms & Conditions

Acceptance of Terms

Platform Role

User Responsibilities

Orders, Pricing, and Availability

Accounts, Restrictions, and Platform Integrity

Disclaimers and Limitation of Liability

Governing Law and Contact

For users

For shop owners

Related pages