Sellers

Seller Guidelines

This page explains what StoreAO expects from participating shop owners, especially shops that are manually verified and enabled for online selling. StoreAO is a hyperlocal platform that helps users discover nearby shops. Coverage is currently strongest in Srikakulam while more cities are being added. Shops that are not manually enabled for StoreAO platform orders are discovery/contact-only listings. Only shops that StoreAO verifies and enables for platform orders can sell through the StoreAO cart.

Last updated: April 16, 2026

Seller Role

Primary responsibility for listings and fulfillment

Verification

Manual review before online-selling enablement

Support

support@storeao.com

Business Hours

Monday to Saturday, 10:00 AM to 7:00 PM IST

About Us Contact Us Coverage Areas Customer Service Review StoreAO FAQ How To Register Privacy Policy Terms & Conditions Shipping & Delivery Policy Cancellation Policy Refund Policy Grievance Redressal Seller Guidelines Acceptable Use Policy Shop Verification Standards

Listing Accuracy

Sellers must keep shop details, product information, stock, prices, and service availability reasonably accurate and up to date.
Misleading pricing, fake availability, manipulated ratings, or intentionally inaccurate shop information may lead to restriction or removal.
Only products and information that the seller is genuinely prepared to support should be displayed to users.

Order and Delivery Responsibilities

Sellers enabled for online selling remain responsible for order acceptance, preparation, packaging, delivery handling, and customer coordination.
Delivery timelines, delivery areas, COD handling, and order-status communication should reflect the seller's actual operational capability.
If a seller cannot fulfill an order, the seller should respond quickly and cooperate with support review where needed.

Refunds, Complaints, and Support

Sellers remain primarily responsible for refund eligibility, cancellation outcomes, item accuracy, and issue resolution tied to their orders.
Sellers are expected to cooperate with StoreAO support when a complaint, evidence review, or repeated-issue investigation is underway.
Failure to respond responsibly to user complaints may affect access to online-selling features on the platform.

Platform Integrity

Sellers must not use false identities, fake orders, review manipulation, spam, abusive communication, or deceptive practices on the platform.
Repeated policy violations, severe customer harm, or bad-faith activity may lead to warnings, restrictions, suspension, or permanent removal.
StoreAO may review seller performance and trust signals to decide whether online-selling access should continue.

For users

Use StoreAO to discover nearby shops, compare offerings, contact shops, and place orders with verified online-selling sellers when that option is enabled. Coverage may look lighter outside Srikakulam until more local sellers join.

Some shops are listed only for offline discovery, direct contact, and store visit support.
Only StoreAO-verified platform-order shops show cart ordering; discovery-only shops should be contacted by Call, WhatsApp, or store visit.
Verified online-selling shops may accept COD or configured payment methods through the platform.
Until StoreAO launches broader city delivery operations, delivery availability depends on the shop's own service radius, selected delivery distance, or direct arrangement with the customer.
Users should review shop details, delivery terms, and seller policies before placing an order.

For shop owners

StoreAO gives shop owners a local discovery presence and may enable online selling only after manual verification.

Manual verification is required before a shop can be enabled for online selling on StoreAO.
Before platform-order access is enabled, the shop can still use StoreAO for discovery, product visibility, calls, WhatsApp enquiries, and store visits.
Shop owners remain responsible for listings, pricing, stock, order acceptance, delivery, and refunds.
Shop owners can configure the delivery area or distance they are able to serve. StoreAO may launch broader city delivery systems only after enough local shop coverage exists.
Repeated quality or complaint issues can lead to warnings, restrictions, suspension, or removal of online-selling access.

About Us

Understand what StoreAO is, how the platform works, and the difference between discovery-only shops and verified online sellers.

Use verified support, business, grievance, phone, and WhatsApp contact details published by StoreAO.

Coverage Areas

See where StoreAO currently has the strongest live coverage, what lighter results mean, and how city expansion works.

Customer Service

Get order help, complaint escalation steps, buyer guidance, and issue-resolution information for users.

Review StoreAO

Users and shop owners can leave public feedback about the StoreAO platform experience, trust, discovery, and support.

FAQ

Read section-based StoreAO FAQs in Telugu and English, including registration, verification, COD, delivery, and support topics.

How To Register

Follow step-by-step bilingual guides for shop registration, adding products, and updating product listings.

See what information StoreAO collects, how it is used, and how privacy-related requests are handled.

Terms & Conditions

Review platform rules, seller responsibilities, discovery-only flows, and verified online-selling terms.

Shipping & Delivery Policy

Learn how delivery responsibility works for participating shops, how ETAs vary, and what users should check before ordering.

Cancellation Policy

Review how cancellation requests work for platform orders and how direct shop purchases are handled.

Refund Policy

Understand seller-primary refund handling, StoreAO mediation support, and complaint-based seller action.

Grievance Redressal

Find the grievance officer contact, escalation process, and expected response path for unresolved complaints.

Seller Guidelines

Review seller expectations for listings, pricing, stock updates, delivery handling, complaint responses, and platform trust.

Acceptable Use Policy

See what kinds of misuse, fraud, abuse, manipulation, and prohibited activity are not allowed on StoreAO.

Shop Verification Standards

Understand how StoreAO approaches manual shop verification before enabling online-selling features.

Verification standards Contact StoreAO

Help chat

Seller Guidelines

Listing Accuracy

Order and Delivery Responsibilities

Refunds, Complaints, and Support

Platform Integrity

For users

For shop owners

Related pages

Seller Guidelines

Listing Accuracy

Order and Delivery Responsibilities

Refunds, Complaints, and Support

Platform Integrity

For users

For shop owners

Related pages