StoreAO
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Sellers

Seller Guidelines

This page explains what StoreAO expects from participating shop owners, especially shops that are manually verified and enabled for online selling. StoreAO is a hyperlocal platform that helps users discover nearby shops. Some shops are visible for offline discovery only, while manually verified shops may also be enabled to accept online orders through the platform.

Last updated: April 16, 2026

Seller Role

Primary responsibility for listings and fulfillment

Verification

Manual review before online-selling enablement

Support

support@storeao.com

Business Hours

Monday to Saturday, 10:00 AM to 7:00 PM IST

About UsContact UsCustomer ServicePrivacy PolicyTerms & ConditionsShipping & Delivery PolicyCancellation PolicyRefund PolicyGrievance RedressalSeller GuidelinesAcceptable Use PolicyShop Verification Standards

Listing Accuracy

  • Sellers must keep shop details, product information, stock, prices, and service availability reasonably accurate and up to date.
  • Misleading pricing, fake availability, manipulated ratings, or intentionally inaccurate shop information may lead to restriction or removal.
  • Only products and information that the seller is genuinely prepared to support should be displayed to users.

Order and Delivery Responsibilities

  • Sellers enabled for online selling remain responsible for order acceptance, preparation, packaging, delivery handling, and customer coordination.
  • Delivery timelines, delivery areas, COD handling, and order-status communication should reflect the seller's actual operational capability.
  • If a seller cannot fulfill an order, the seller should respond quickly and cooperate with support review where needed.

Refunds, Complaints, and Support

  • Sellers remain primarily responsible for refund eligibility, cancellation outcomes, item accuracy, and issue resolution tied to their orders.
  • Sellers are expected to cooperate with StoreAO support when a complaint, evidence review, or repeated-issue investigation is underway.
  • Failure to respond responsibly to user complaints may affect access to online-selling features on the platform.

Platform Integrity

  • Sellers must not use false identities, fake orders, review manipulation, spam, abusive communication, or deceptive practices on the platform.
  • Repeated policy violations, severe customer harm, or bad-faith activity may lead to warnings, restrictions, suspension, or permanent removal.
  • StoreAO may review seller performance and trust signals to decide whether online-selling access should continue.

For users

Use StoreAO to discover nearby shops, compare offerings, contact shops, and place orders with verified online-selling sellers when that option is enabled.

  • Some shops are listed only for offline discovery, direct contact, and store visit support.
  • Verified online-selling shops may accept COD orders through the platform.
  • Users should review shop details, delivery terms, and seller policies before placing an order.

For shop owners

StoreAO gives shop owners a local discovery presence and may enable online selling only after manual verification.

  • Manual verification is required before a shop can be enabled for online selling on StoreAO.
  • Shop owners remain responsible for listings, pricing, stock, order acceptance, delivery, and refunds.
  • Repeated quality or complaint issues can lead to warnings, restrictions, suspension, or removal of online-selling access.

Related pages

About Us

Understand what StoreAO is, how the platform works, and the difference between discovery-only shops and verified online sellers.

Contact Us

Use verified support, business, grievance, phone, and WhatsApp contact details published by StoreAO.

Customer Service

Get order help, complaint escalation steps, buyer guidance, and issue-resolution information for users.

Privacy Policy

See what information StoreAO collects, how it is used, and how privacy-related requests are handled.

Terms & Conditions

Review platform rules, seller responsibilities, discovery-only flows, and verified online-selling terms.

Shipping & Delivery Policy

Learn how delivery responsibility works for participating shops, how ETAs vary, and what users should check before ordering.

Cancellation Policy

Review how cancellation requests work for platform orders and how direct shop purchases are handled.

Refund Policy

Understand seller-primary refund handling, StoreAO mediation support, and complaint-based seller action.

Grievance Redressal

Find the grievance officer contact, escalation process, and expected response path for unresolved complaints.

Seller Guidelines

Review seller expectations for listings, pricing, stock updates, delivery handling, complaint responses, and platform trust.

Acceptable Use Policy

See what kinds of misuse, fraud, abuse, manipulation, and prohibited activity are not allowed on StoreAO.

Shop Verification Standards

Understand how StoreAO approaches manual shop verification before enabling online-selling features.

Verification standardsContact StoreAO