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Policy

Acceptable Use Policy

This Acceptable Use Policy explains the kinds of activity that are not allowed on StoreAO and may lead to warning, restriction, suspension, or removal.

Last updated: April 16, 2026

Applies To

Users, visitors, shop owners, and platform participants

Enforcement

Warning, restriction, suspension, or removal

Support

support@storeao.com

Jurisdiction

India

About UsContact UsCustomer ServicePrivacy PolicyTerms & ConditionsShipping & Delivery PolicyCancellation PolicyRefund PolicyGrievance RedressalSeller GuidelinesAcceptable Use PolicyShop Verification Standards

Prohibited Conduct

  • Fraud, impersonation, identity misuse, fake inquiries, fake orders, review manipulation, or deceptive platform behavior are not allowed.
  • Spam, abusive messaging, harassment, hate speech, threats, or unlawful communication through shop or platform contact channels are not allowed.
  • Any attempt to intentionally mislead users, sellers, or reviewers about the nature of the platform or a shop is prohibited.

Technical and Platform Misuse

  • Scraping, automated abuse, reverse engineering, credential misuse, interference with platform security, or disruption of normal operations is prohibited.
  • Users and sellers must not attempt to bypass restrictions, create fake accounts, or manipulate ranking, discovery, or complaint systems.
  • Any attempt to exploit bugs, overload services, or interfere with platform stability may lead to immediate action.

Commercial and Seller Misuse

  • Sellers must not show products, prices, or delivery promises they do not genuinely intend or are not reasonably able to honor.
  • Manipulating stock visibility, bait pricing, unsupported claims, or repeated non-fulfillment is not acceptable.
  • Using StoreAO to promote illegal, deceptive, or unauthorized goods or services is prohibited.

Enforcement and Reporting

  • StoreAO may investigate suspicious activity, review complaints, request clarification, and take platform action where needed.
  • Actions may include warning, feature restriction, suspension, permanent removal, or cooperation with lawful requests where applicable.
  • Users or sellers who become aware of prohibited activity should contact StoreAO support or use the grievance escalation process if needed.

For users

Use StoreAO to discover nearby shops, compare offerings, contact shops, and place orders with verified online-selling sellers when that option is enabled.

  • Some shops are listed only for offline discovery, direct contact, and store visit support.
  • Verified online-selling shops may accept COD orders through the platform.
  • Users should review shop details, delivery terms, and seller policies before placing an order.

For shop owners

StoreAO gives shop owners a local discovery presence and may enable online selling only after manual verification.

  • Manual verification is required before a shop can be enabled for online selling on StoreAO.
  • Shop owners remain responsible for listings, pricing, stock, order acceptance, delivery, and refunds.
  • Repeated quality or complaint issues can lead to warnings, restrictions, suspension, or removal of online-selling access.

Related pages

About Us

Understand what StoreAO is, how the platform works, and the difference between discovery-only shops and verified online sellers.

Contact Us

Use verified support, business, grievance, phone, and WhatsApp contact details published by StoreAO.

Customer Service

Get order help, complaint escalation steps, buyer guidance, and issue-resolution information for users.

Privacy Policy

See what information StoreAO collects, how it is used, and how privacy-related requests are handled.

Terms & Conditions

Review platform rules, seller responsibilities, discovery-only flows, and verified online-selling terms.

Shipping & Delivery Policy

Learn how delivery responsibility works for participating shops, how ETAs vary, and what users should check before ordering.

Cancellation Policy

Review how cancellation requests work for platform orders and how direct shop purchases are handled.

Refund Policy

Understand seller-primary refund handling, StoreAO mediation support, and complaint-based seller action.

Grievance Redressal

Find the grievance officer contact, escalation process, and expected response path for unresolved complaints.

Seller Guidelines

Review seller expectations for listings, pricing, stock updates, delivery handling, complaint responses, and platform trust.

Acceptable Use Policy

See what kinds of misuse, fraud, abuse, manipulation, and prohibited activity are not allowed on StoreAO.

Shop Verification Standards

Understand how StoreAO approaches manual shop verification before enabling online-selling features.

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