Grievance Redressal

When to Escalate

You may escalate a grievance if a complaint remains unresolved after normal support follow-up, if you believe a participating seller repeatedly violated expectations, or if you need formal platform review.
Grievances may relate to support quality, complaint handling, seller conduct, privacy requests, account issues, or unresolved platform-related concerns.

How Review Works

StoreAO may review available records, communication history, seller responses, order context, and any supporting evidence shared by the complainant.
Where appropriate, StoreAO may request additional details before concluding the review.
StoreAO may take platform action against sellers where repeated or serious issues are verified.

Contact Details

Grievance Officer: Kunuku Santosh, Founder & Grievance Officer.
Email: support@storeao.com.
Address: 1-43, Kunuku Street, Darmavaram, Ramajogipeta, Srikakulam, Andhra Pradesh 532408, India.

For users

Use StoreAO to discover nearby shops, compare offerings, contact shops, and place orders with verified online-selling sellers when that option is enabled.

Some shops are listed only for offline discovery, direct contact, and store visit support.
Verified online-selling shops may accept COD orders through the platform.
Users should review shop details, delivery terms, and seller policies before placing an order.

For shop owners

StoreAO gives shop owners a local discovery presence and may enable online selling only after manual verification.

Manual verification is required before a shop can be enabled for online selling on StoreAO.
Shop owners remain responsible for listings, pricing, stock, order acceptance, delivery, and refunds.
Repeated quality or complaint issues can lead to warnings, restrictions, suspension, or removal of online-selling access.

About Us

Understand what StoreAO is, how the platform works, and the difference between discovery-only shops and verified online sellers.

Use verified support, business, grievance, phone, and WhatsApp contact details published by StoreAO.

Customer Service

Get order help, complaint escalation steps, buyer guidance, and issue-resolution information for users.

See what information StoreAO collects, how it is used, and how privacy-related requests are handled.

Terms & Conditions

Review platform rules, seller responsibilities, discovery-only flows, and verified online-selling terms.

Shipping & Delivery Policy

Learn how delivery responsibility works for participating shops, how ETAs vary, and what users should check before ordering.

Cancellation Policy

Review how cancellation requests work for platform orders and how direct shop purchases are handled.

Refund Policy

Understand seller-primary refund handling, StoreAO mediation support, and complaint-based seller action.

Grievance Redressal

Find the grievance officer contact, escalation process, and expected response path for unresolved complaints.

Seller Guidelines

Review seller expectations for listings, pricing, stock updates, delivery handling, complaint responses, and platform trust.

Acceptable Use Policy

See what kinds of misuse, fraud, abuse, manipulation, and prohibited activity are not allowed on StoreAO.

Shop Verification Standards

Understand how StoreAO approaches manual shop verification before enabling online-selling features.

Contact grievance officer Customer service

Grievance Redressal

When to Escalate

How Review Works

Contact Details

For users

For shop owners

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