Refunds and cancellations depend on order status, shop policies, and whether fulfillment has already started. StoreAO helps users review recent orders and coordinate with the relevant shop when a refund-related issue needs support.
Orders may not be cancellable once a shop has started preparing or dispatching them.
Refund timing can vary depending on payment method and shop-side confirmation.
For damaged, missing, or incorrect items, customers should review order details first.
Customer support may request order references to help resolve refund-related issues.
