Privacy

Privacy Policy

This Privacy Policy explains how StoreAO collects, uses, stores, shares, and protects information when customers, shop owners, and visitors use our platform, support channels, and related communications. StoreAO is a hyperlocal platform that helps users discover nearby shops. Coverage is currently strongest in Srikakulam while more cities are being added. Shops that are not manually enabled for StoreAO platform orders are discovery/contact-only listings. Only shops that StoreAO verifies and enables for platform orders can sell through the StoreAO cart.

Last updated: April 16, 2026

Support Email

support@storeao.com

Privacy Contact

support@storeao.com

Business Region

India

Platform

Hyperlocal shopping and nearby shop discovery

About Us Contact Us Coverage Areas Customer Service Review StoreAO FAQ How To Register Privacy Policy Terms & Conditions Shipping & Delivery Policy Cancellation Policy Refund Policy Grievance Redressal Seller Guidelines Acceptable Use Policy Shop Verification Standards

Information We Collect

We may collect account information such as name, phone number, email address, login details, and profile-related information required to create and manage your account.
We may collect order, payment-reference, delivery, communication, support, and transaction-related information when you place orders or contact our support team.
We may collect device, browser, IP, usage, cookies, session, and diagnostic information to improve security, platform performance, and service reliability.
If you allow location access or provide an address, we may use location-related information to improve nearby search, delivery relevance, local shop discovery, and related experiences.

How We Use Information

To provide account access, order management, customer support, shop discovery, product browsing, and related platform services.
To support both offline-discovery journeys and order-related workflows for manually verified shops that are enabled for online selling on the platform.
To help match users with nearby shops, relevant categories, delivery areas, and local search results.
To monitor misuse, fraud, abuse, suspicious activity, technical issues, and trust-and-safety risks.
To communicate important service updates, order notifications, policy changes, and support responses.

How Information May Be Shared

Relevant order, delivery, and contact information may be shared with the participating shop or service provider when needed to process and fulfill your request.
If a seller complaint, refund issue, or quality concern is raised, we may use relevant records to review the issue, coordinate with the participating shop, and decide whether platform-level action is needed.
We may share information with service providers, hosting partners, analytics tools, communication vendors, or payment-related partners that help us operate the platform, subject to appropriate safeguards.
We may disclose information when required by law, regulation, legal request, dispute handling, enforcement needs, or platform safety obligations.

Data Retention and Security

We retain information for as long as reasonably necessary for platform operations, support, legal compliance, dispute handling, fraud prevention, and record-keeping needs.
We use reasonable administrative, technical, and operational safeguards to protect stored information, but no transmission or storage method can be guaranteed as completely secure.
Users are responsible for maintaining the confidentiality of account credentials and notifying us if unauthorized access is suspected.

Your Choices and Rights

You may contact us to request access, correction, update, deletion, or clarification regarding the personal information associated with your account, subject to applicable law and legitimate business requirements.
You may manage certain permissions such as location access directly through your device or browser settings.
If you no longer wish to use the platform, you may request account-related support through our official contact channels.

Children, Third-Party Links, and Policy Updates

The platform is not intended for unlawful use or for anyone who cannot legally enter into binding arrangements under applicable law.
Our services may reference third-party shops, tools, websites, or services. Their practices are governed by their own policies and terms.
We may update this Privacy Policy from time to time. Continued use of the platform after updates means you accept the revised policy to the extent permitted by law.

For users

Use StoreAO to discover nearby shops, compare offerings, contact shops, and place orders with verified online-selling sellers when that option is enabled. Coverage may look lighter outside Srikakulam until more local sellers join.

Some shops are listed only for offline discovery, direct contact, and store visit support.
Only StoreAO-verified platform-order shops show cart ordering; discovery-only shops should be contacted by Call, WhatsApp, or store visit.
Verified online-selling shops may accept COD or configured payment methods through the platform.
Until StoreAO launches broader city delivery operations, delivery availability depends on the shop's own service radius, selected delivery distance, or direct arrangement with the customer.
Users should review shop details, delivery terms, and seller policies before placing an order.

For shop owners

StoreAO gives shop owners a local discovery presence and may enable online selling only after manual verification.

Manual verification is required before a shop can be enabled for online selling on StoreAO.
Before platform-order access is enabled, the shop can still use StoreAO for discovery, product visibility, calls, WhatsApp enquiries, and store visits.
Shop owners remain responsible for listings, pricing, stock, order acceptance, delivery, and refunds.
Shop owners can configure the delivery area or distance they are able to serve. StoreAO may launch broader city delivery systems only after enough local shop coverage exists.
Repeated quality or complaint issues can lead to warnings, restrictions, suspension, or removal of online-selling access.

About Us

Understand what StoreAO is, how the platform works, and the difference between discovery-only shops and verified online sellers.

Use verified support, business, grievance, phone, and WhatsApp contact details published by StoreAO.

Coverage Areas

See where StoreAO currently has the strongest live coverage, what lighter results mean, and how city expansion works.

Customer Service

Get order help, complaint escalation steps, buyer guidance, and issue-resolution information for users.

Review StoreAO

Users and shop owners can leave public feedback about the StoreAO platform experience, trust, discovery, and support.

FAQ

Read section-based StoreAO FAQs in Telugu and English, including registration, verification, COD, delivery, and support topics.

How To Register

Follow step-by-step bilingual guides for shop registration, adding products, and updating product listings.

See what information StoreAO collects, how it is used, and how privacy-related requests are handled.

Terms & Conditions

Review platform rules, seller responsibilities, discovery-only flows, and verified online-selling terms.

Shipping & Delivery Policy

Learn how delivery responsibility works for participating shops, how ETAs vary, and what users should check before ordering.

Cancellation Policy

Review how cancellation requests work for platform orders and how direct shop purchases are handled.

Refund Policy

Understand seller-primary refund handling, StoreAO mediation support, and complaint-based seller action.

Grievance Redressal

Find the grievance officer contact, escalation process, and expected response path for unresolved complaints.

Seller Guidelines

Review seller expectations for listings, pricing, stock updates, delivery handling, complaint responses, and platform trust.

Acceptable Use Policy

See what kinds of misuse, fraud, abuse, manipulation, and prohibited activity are not allowed on StoreAO.

Shop Verification Standards

Understand how StoreAO approaches manual shop verification before enabling online-selling features.

Contact privacy team Customer service

Help chat

Privacy Policy

Information We Collect

How We Use Information

How Information May Be Shared

Data Retention and Security

Your Choices and Rights

Children, Third-Party Links, and Policy Updates

For users

For shop owners

Related pages

Privacy Policy

Information We Collect

How We Use Information

How Information May Be Shared

Data Retention and Security

Your Choices and Rights

Children, Third-Party Links, and Policy Updates

For users

For shop owners

Related pages