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Shipping & Delivery Policy

This page explains how delivery-related information is handled on StoreAO. StoreAO is a hyperlocal platform that helps users discover nearby shops. Some shops are visible for offline discovery only, while manually verified shops may also be enabled to accept online orders through the platform.

Last updated: April 16, 2026

Delivery Model

Handled by participating shop owners

Current Payment Mode

Cash on Delivery where enabled

Support

support@storeao.com

Business Hours

Monday to Saturday, 10:00 AM to 7:00 PM IST

About UsContact UsCustomer ServicePrivacy PolicyTerms & ConditionsShipping & Delivery PolicyCancellation PolicyRefund PolicyGrievance RedressalSeller GuidelinesAcceptable Use PolicyShop Verification Standards

Delivery Responsibility

  • Participating shop owners are responsible for delivery availability, packaging readiness, dispatch handling, and fulfillment commitments shown for their shop.
  • StoreAO may display delivery-related information, but the seller remains primarily responsible for final execution where online ordering is enabled.
  • For discovery-only shops, users may contact the shop directly and complete purchases outside the platform.

Estimated Delivery Times and Charges

  • Estimated delivery times and charges may vary based on the shop, delivery area, order size, traffic, weather, and operational load.
  • Free delivery thresholds, minimum order values, or location-based delivery limits may differ from one shop to another.
  • Users should review the latest delivery information visible on the relevant shop or order screen before confirming a purchase.

Delivery Areas and Service Availability

  • A shop may choose to serve only selected areas or may temporarily change serviceability based on staffing, distance, stock, or local conditions.
  • StoreAO cannot guarantee that every shop will deliver to every address shown in the broader discovery experience.
  • If delivery is unavailable, users may still use call, WhatsApp, or directions when those options are provided by the shop.

Issue Handling

  • If a delay, delivery issue, or order mismatch occurs, users should first review the order details and contact the shop where appropriate.
  • StoreAO support may assist with complaint intake, seller coordination, and repeated-issue review, but delivery execution remains a seller-side responsibility.
  • Repeated delivery-related complaints may lead to warnings, restrictions, or removal of a seller's online-selling access.

For users

Use StoreAO to discover nearby shops, compare offerings, contact shops, and place orders with verified online-selling sellers when that option is enabled.

  • Some shops are listed only for offline discovery, direct contact, and store visit support.
  • Verified online-selling shops may accept COD orders through the platform.
  • Users should review shop details, delivery terms, and seller policies before placing an order.

For shop owners

StoreAO gives shop owners a local discovery presence and may enable online selling only after manual verification.

  • Manual verification is required before a shop can be enabled for online selling on StoreAO.
  • Shop owners remain responsible for listings, pricing, stock, order acceptance, delivery, and refunds.
  • Repeated quality or complaint issues can lead to warnings, restrictions, suspension, or removal of online-selling access.

Related pages

About Us

Understand what StoreAO is, how the platform works, and the difference between discovery-only shops and verified online sellers.

Contact Us

Use verified support, business, grievance, phone, and WhatsApp contact details published by StoreAO.

Customer Service

Get order help, complaint escalation steps, buyer guidance, and issue-resolution information for users.

Privacy Policy

See what information StoreAO collects, how it is used, and how privacy-related requests are handled.

Terms & Conditions

Review platform rules, seller responsibilities, discovery-only flows, and verified online-selling terms.

Shipping & Delivery Policy

Learn how delivery responsibility works for participating shops, how ETAs vary, and what users should check before ordering.

Cancellation Policy

Review how cancellation requests work for platform orders and how direct shop purchases are handled.

Refund Policy

Understand seller-primary refund handling, StoreAO mediation support, and complaint-based seller action.

Grievance Redressal

Find the grievance officer contact, escalation process, and expected response path for unresolved complaints.

Seller Guidelines

Review seller expectations for listings, pricing, stock updates, delivery handling, complaint responses, and platform trust.

Acceptable Use Policy

See what kinds of misuse, fraud, abuse, manipulation, and prohibited activity are not allowed on StoreAO.

Shop Verification Standards

Understand how StoreAO approaches manual shop verification before enabling online-selling features.

Get customer helpRefund policy